The recent seminar held by QRA and its co-host SIRIM reminded me that we have very few instances for us as a small company to show our business partners and principals how good - or bad - we are as a professional. Sales Targets and Objectives are well and good.EVERYONE can put on a nice shirt and tie and manage existing accounts like SIRIM and P & F.No special skills required. Its the "walking the talk" and following what is expected of you is what is most important . The point I want to put across is that All things being equal, there is few basic values which separate the Premier League (Top Division) from the lower levels. I am of course referring to our Sales and Service Team :
a) Punctuality
b) Reliable - can be counted upon
c) Knowledgable of your product
d) Good Attitude and Emotional Quotient to interact with existing and create new ones
e) Presentability - Dressing and Speech
f) Know your Limitations and Admit your Shortcomings - Say Sorry
To be at the top of your game, you must exhibit all of these and more. Sad to say, some of our QRA Team need to improve on these.
1 comment:
For those who feel they are in the 1st or 2nd division,you need to play smart and have a good discipline to be qualify in the Premier League.Come on guys.Life should be colorful when we are getting older!
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